Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
- Handcrafted Variations: Please note that the majority of our products (such as Mosaic Lamps and Glass Blow items) are handcrafted. As a result, slight variations in color, texture, glass pattern, and finish may occur. These are not defects but rather the unique character of handmade antique items.
- Product Representation: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
- Order Confirmation: All orders placed are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase or errors in product or pricing information.
- Wholesale & Bulk Orders: For bulk or export orders, specific terms regarding production timelines and payment milestones may apply and will be communicated directly via invoice.
- Shipping Location: We ship from our facility in Firozabad, Uttar Pradesh.
- Delivery Timeline: Delivery times may vary depending on the destination. We are not liable for delays caused by the courier service or customs clearance processes.
- International Shipping & Customs: If you are ordering from outside India, please note that you constitute the importer of record. You are responsible for all customs duties, taxes, and import fees levied by your country. Antique Overseas is not responsible for delays due to customs.
- Risk of Loss: All items are shipped pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
- Inspection: You must inspect the package immediately upon delivery.
- Reporting Damages: In the unlikely event that an item arrives damaged or broken, you must contact us at antiqueoverseas.ai14@gmail.com or +91 6395037112
- Return Window: We accept returns for defective or incorrect items within [Insert Days, e.g., 7 days] of receipt.
- Conditions: Items must be unused, in the same condition that you received them, and in the original packaging.
- Non-Returnable Items: Custom-made orders or bulk export orders are generally non-refundable unless there is a manufacturing defect.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
If you have any questions about these Terms and Conditions, please contact us:
- Business Name: Antique Overseas
- Address: Ai-14, UPSIDC, Jalesar Road, Firozabad, UP, India (283203)
- Phone: +91 6395037112
- Email: antiqueoverseas.ai14@gmail.com within 24-48 hours of delivery.
- Proof of Damage: You must provide clear photographs or videos of the damaged item and the packaging. Failure to report within this window may result in the rejection of a replacement or refund claim.
- Prices are listed in INR and are subject to change without notice.
- We reserve the right to modify or discontinue any product or service without notice at any time.
- Payment must be received in full before the dispatch of retail orders.